Author Archives: managingoutcomes

About managingoutcomes

Issue and crisis management expert

How legal action can prolong a reputational crisis

One of the under-rated risks of issues and crises is long term reputational damage – sometimes very long term, and sometimes the result of legal action. This was highlighted earlier this month when an American judge ruled that BP’s Gulf … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , , , , | Leave a comment

8 dumb decisions that damaged reputation

What on earth was Cardinal George Pell thinking when he likened the Catholic Church to a trucking company? Giving evidence to the current Royal Commission into institutional child sex-abuse, Pell said: “If the truck driver picks up some lady and then molests her, I … Continue reading

Posted in Issue Management, Reputation risk | Tagged , , , , , , , , | Leave a comment

When online competitions turn to custard

Brand competitions can be a smart way to deliver read benefits in the market place.  But failure to properly assess the risk issues has the potential to produce a genuine reputation disaster. Jeep Australia has been left licking its wounds … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , , , , , | Leave a comment

Should activists who break the law be punished

The anti-coal activist whose hoax press release temporarily wiped $300 million off the value of an Australian mining company has walked free from court. While his supporters hailed it as a victory for environmental protest, the case raises important questions … Continue reading

Posted in Issue Management | Tagged , , , , | Leave a comment

Legal advice, and when to ignore it

When a crisis strikes, the CEO’s first public statement can set the tone for everything that follows. However, top executives often feel themselves handcuffed by legal advice which may lead to false-sounding apologies, wrong decisions and unwanted outcomes. A good … Continue reading

Posted in Issue Management, Reputation risk | Tagged , , , , , , | 1 Comment

Size is no protection against reputation risk

It’s easy to imagine that it’s mainly big companies, big brands and high-profile celebrities who are vulnerable to reputation damage. But a small New Zealand company has shown that every organization, no matter what size, can be at risk from public issues. … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , , , , | Leave a comment

Denial doesn’t make the crisis go away

Harvey Pitt, former chairman of the U.S. Securities and Exchange Commission, once warned that “one of the most difficult problems executives face during crises is confronting the fact that a crisis actually exists.” He might have been talking about the … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , , , , , | Leave a comment