Tag Archives: Coles

When should the CEO NOT appear on television?

Posted on February 29, 2024 by managingoutcomes

As the dust settles after the train wreck TV appearance by Woolworths CEO Brad Banducci, it’s time to step back and ask: “Should the CEO agree to participate in what is certain to be a negative interview?” The CEOs of … Continue reading →

Posted in Issue Management, Reputation risk | Tagged , , , , , | Leave a comment

Don’t expect any thanks for doing the right thing

Posted on September 15, 2020 by managingoutcomes

Consumers and investors increasingly call for business executives to take the lead on key societal issues. But no-one should expect any thanks for doing the right thing. Two companies recently ventured into the problematic world of environmental issue management, and … Continue reading →

Posted in Crisis Prevention, Reputation risk | Tagged , , | Leave a comment

Is ‘back-flipping’ on an issue really such a bad thing?

Posted on August 16, 2018 by managingoutcomes

When an organisation or individual changes their mind on a public issue it is often derided as a back-flip or flip-flopping or a u-turn or caving in. But sometimes it is just part of the process of reaching the right … Continue reading →

Posted in Issue Management, Reputation risk | Tagged , , , , | Leave a comment

When advertising becomes a reputation risk

Posted on March 3, 2014 by managingoutcomes

Two of Australia’s largest corporations are under fire because of their advertising. The Victorian Supreme Court recently ruled that claims by Singtel Optus about the coverage of its telephone network would have misled the ordinary or reasonable person. And supermarket chain Coles has just … Continue reading →

Posted in Reputation risk | Tagged , , , , , , , , , | Leave a comment