Monthly Archives: March 2011

KFC apologises over mistimed burger promotion

Regular readers of my online issue and crisis management newsletter Managing Outcomes, will know that I have featured a number of mistimed, mismanaged or misconceived promotional efforts by the fast food industry. Now KFC in Australia has managed to add … Continue reading

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When all else fails . . . hide behind PR

When one of Australia’s most prestigious universities got caught out making things harder for disadvantaged students they unwisely tried to play the “PR Card” In 2009, Melbourne University dramatically lowered its entry requirements for some rural and poor students after … Continue reading

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Gaddafi tests the limits of Issue Management

Using academics and other experts to support a controversial issue is a longstanding and proven effective practice.  But paying experts to write positive opinions about Gadaffi’s Libya has backfired badly on some of the world’s leading academic institutions. Just as Gaddafi … Continue reading

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Dior hires crisis management experts . . . too late

The fallout following anti-semitic remarks by Dior designer John Galliano was entirely predictable. Galliano departed with scarcely a whimper and Dior itself quickly distanced itself from his rabid views. But was the crisis itself equally predictable? And could it have … Continue reading

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Toyota was right. But who cares?

Remember the news media frenzy last year over the “unintended sudden acceleration” of Toyota vehicles? You could hardly have missed it.  But did you manage to catch the fleeting new report that it wasn’t a vehicle fault after all? Yes, … Continue reading

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