Monthly Archives: August 2011

Are computer crises the Achilles heel of business?

The American crisis authority Tim Coombs says crises may be unpredictable, but they should not be unexpected.  And continuing computer problems seem to be a constant reminder of what can go wrong and the threat to reputation In June a … Continue reading

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Murdoch stretches the limits of apology

The Murdoch phone-hacking crisis is far from over.  Yet it is already clear that the apology strategy pursued by News Corporation and its CEO has been largely ineffective, and maybe even be a complete failure. Most crisis management textbooks recommend … Continue reading

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