Monthly Archives: September 2011

Word of mouth and the “Arab Spring”

In the dynamic and exciting and sometimes over-hyped world of social media there is a real risk of forgetting some of the basics of communication. And when it comes to managing issues and causes, word of mouth may be the … Continue reading

Posted in Issue Management | Tagged , , , | Leave a comment

Crisis preparedness and the lesson of September 11

The upcoming tenth anniversary of the September 11 attacks in the United States will doubtless trigger a flood of analysis and discussion about “lessons learned.” But one lesson which history suggests has not been learned is about the need for … Continue reading

Posted in Crisis management | Tagged , , , , , | Leave a comment