Monthly Archives: November 2011

Blatter’s gold medal for crisis mismanagement

If crisis mismanagement was an Olympic sport, world soccer boss Sepp Blatter would be up there on the gold medal dais. Every sports person knows consistency is the key to success, and Blatter is a champion when it comes to … Continue reading

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Hey Qantas. Is anybody out there listening?

Paid corporate issue advertising used by Qantas during their massive industrial dispute raises again the question of how organizations should communicate about issues and crises. Sadly, the evidence suggests a lot of advertising is a waste of money, and issue advertising is … Continue reading

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What happens when your issue strategy leaks

Your issue strategy sounds great when it is discussed around the board table. But how does it look when it appears on the front page of the newspaper? That was the question for Clubs Queensland when a strategy document didn’t so … Continue reading

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