Monthly Archives: September 2012

Managing issues when you face angry mums

Any manufacturer changing a popular product should plan for complaints from some customers.  But even a company with an issue-rich history like Nestlé appeared to underestimate the strength and rancour of opposition from angry mothers in Australia. The issue began … Continue reading

Posted in Issue Management, Reputation risk, Risk Communication | Tagged , , , , | 1 Comment

When lawyers write the corporate apology

It was another one of those “what were they thinking” moments. For more than 50 years the German makers of Thalidomide, Greunenthal, remained silent about the ten thousand plus babies born with severe deformities after their mothers took the morning-sickness … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , | 2 Comments

Executive trust a major factor in reputation risk

News from court on two prolonged Australian kick-back scandals reinforces that executive trust is a major factor in corporate reputation risk and issue and crisis management. After seven  years of inquiries and legal proceedings about  the Australian Wheat Board paying … Continue reading

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