Monthly Archives: February 2013

Cover up claims distort product safety issue

Every issue manager knows that perception IS reality. But that seems to have been a hard-learned lesson for New Zealand dairy giant Fonterra. When minute traces of an agricultural chemical were found in its milk powder the company stressed that … Continue reading

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Why crises SHOULD make executives feel insecure

It’s no surprise that crises can have a dramatic and prolonged effect on organizational reputation and share value. But new research now documents what we have known intuitively for a long time – that crises cost executives their jobs, and … Continue reading

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