Monthly Archives: August 2013

Fonterra shows – again – how not to manage a crisis

The Fonterra botulism-in-infant-formula scandal has a long way to run, with four separate inquiries planned. But the crisis engulfing New Zealand’s largest single exporter has already exposed some dramatic examples of what not to do. When Fonterra CEO Theo Spierings … Continue reading

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Courts are no place to resolve issues

McDonald’s Australia has taken on a legal battle in a small Victorian town which will test whether the court really is a smart place to fight a controversial issue.  And it will test the wisdom of a multinational suing individuals … Continue reading

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