Monthly Archives: March 2018

How not to manage infrastructure crisis risk

The best crisis management is taking planned steps to prevent a crisis from happening in the first place. But that important principle sometimes seems to take a back seat when it comes to a crisis risk involving costly, vulnerable infrastructure. … Continue reading

Posted in Crisis management, Crisis Prevention, Reputation risk | Tagged , , , , , | Leave a comment

Lessons from the Great KFC Chicken Crisis

When your whole business depends on just one key product, you’d think there would be a bulletproof contingency plan for when that product runs out. But that clearly wasn’t the case for KFC when a “new and improved” distribution system … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , , | Leave a comment