Author Archives: managingoutcomes

About managingoutcomes

Issue and crisis management expert

Are crises really inevitable?

Just about everyone has heard the assertion: It’s not a question of IF you will have a crisis, only a question of WHEN. That might sound like a clever maxim, much loved by consultants and commentators. But is it necessarily true? And … Continue reading

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How safe is your online information?

Cybercriminals and hackers get most of the attention. Think no further than the WannaCry and Petya viruses. But private information is equally at risk when trusted organisations carelessly mishandle sensitive data, jeopardising reputations and confidentiality. Just last month it was … Continue reading

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Whistleblowers and the risk to reputation

Whistleblowers are a well-recognised possibility in most organisations. But how the organisation responds to a whistleblower can help determine whether the problem raised becomes a reputational crisis. Take the recent case of CEO Jes Staley of Barclay’s Bank who provoked … Continue reading

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Celebrity or scientist: Who do you believe?

Some celebrities are famous for having kooky ideas – think no further than Gwyneth Paltrow. But when these ideas potentially threaten the health of thousands of citizens, it can be a real challenge for issue managers and risk communicators. Television … Continue reading

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Bean counters are vital for crisis prevention

Why are accountants and other money managers not always included as core players in crisis planning and preparedness? Why are they sometimes seen simply as tactical contributors, maybe concerned more with business continuity and system recovery? The reality is that their … Continue reading

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Crisis or disaster? IT has helped blur the language

It’s time business stopped misusing the word disaster, and the IT industry needs to take a good share of the blame. Most recently, an April post on the Hewlett Packard Insights blog, declared: “In general, anything that significantly impairs day to … Continue reading

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Don’t be misled by United’s crisis survival

It could be very easy to draw the wrong lessons from the United Airlines “customer re-accommodation” crisis. United will survive the forced removal of a law-abiding passenger being dragged off their plane and, within a very short time, the “scream … Continue reading

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