Author Archives: managingoutcomes

About managingoutcomes

Issue and crisis management expert

Who said issues have to be about facts

It’s no secret that issues often revolve around perceptions and feelings rather than objective facts. Look no further than the activist campaign against overwhelming scientific evidence on the effectiveness of childhood vaccination. However, legitimate issue debate gets seriously contaminated when governments … Continue reading

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Killing things damages reputation? Who knew

Cecil the Lion must now be the most famous big cat in the world. And the American dentist who killed him in the name of ‘sport’ has rightly been widely condemned. Yet amidst all the  media frenzy is an underlying … Continue reading

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Shadowy groups contaminate legitimate issue debate

Coalitions and alliances are a classic strategy in responding to public issues. But shadowy front organisations with little or no legitimacy have no real place in effective issue management. So when a little-known American organisation intervened last month to oppose an … Continue reading

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Maybe apologising is not always the right answer

Public relations convention suggests you should always apologise in a crisis.  But has the rise of social media helped blur the issue of when an apology really is the right answer? With apologies these days done so often – and regularly done so badly … Continue reading

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Royal death false alarm: Lessons for crisis management

Yes, it was highly embarrassing when a tweet from the BBC falsely reported that the Queen had died. And yes, it will probably be a permanent blot on the reputation of the unfortunate reporter who made the blunder. At one … Continue reading

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Reputation risk and the cyber-enemy within

At a time when organisations worry about cyber-security threats from hackers, criminals, competitors and foreign governments, many fail to properly recognise the operational and reputational risk from insider security breaches. This was highlighted last month when a disgruntled 26-year-old IT … Continue reading

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Ben Affleck and a lesson in issue management

It’s one of the oldest questions in issue management. Do we respond to the issue, or will taking action simply “give it oxygen” Sometimes this question is merely an excuse not to get involved when you should. But Ben Affleck has … Continue reading

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