Author Archives: managingoutcomes

About managingoutcomes

Issue and crisis management expert

Should you blame a crisis on a rogue employee or the system?

Blaming a rogue employee or system failure is a pretty popular crisis strategy. But one of the most notorious cases of blaming a rogue employee for a crisis has just been turned on its head, with a court deciding the management system rather … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , , | Leave a comment

Why crisis preparedness is a great investment

Any time someone questions how to justify the expense of crisis preparedness and executive training, just remember the dire financial impact of a real crisis. Last month’s accident at Dreamworld was a terrible tragedy for the families of the four … Continue reading

Posted in Crisis management, Crisis Prevention | Tagged , , , , | Leave a comment

How to explain illegally bulldozing an historic building

PR is sometimes cynically described as trying to put the best possible complexion on a given set of facts. Of course it’s much, much more than that. But occasionally that’s the priority when you are caught out doing something really … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , , | Leave a comment

Superannuation and dog racing: Policy back-flip or ‘responding to stakeholders’?

One of the challenges for policy makers and managers everywhere is how best to communicate a major change of mind. Will it be negatively perceived as a back-flip by a weak leader, or recognised as a positive outcome resulting from flexible … Continue reading

Posted in Issue Management, Reputation risk | Tagged , , | Leave a comment

When big business intervenes in social issues

When Australian Federal Treasurer Scott Morrison chastised superannuation funds for selecting investments for “political reasons” rather than financial return he was flying in the face of a growing trend in issue management. The Minister attacked the funds for not investing … Continue reading

Posted in Issue Management, Reputation risk | Tagged , , , | Leave a comment

Crisis Proofing: A new approach to protecting your company

Most managers want to do what’s right for their organisation. Yet some struggle with exactly what needs to be done to protect against the reputational and organisational damage threatened by a crisis or major public issue. In response to this … Continue reading

Posted in Crisis management, Crisis Prevention | Tagged , , | Leave a comment

Data security – the crisis risk elephant in the room

If you’re ever tempted to doubt the impact of a data breach, just think about the hackers who leaked emails immediately before the US Democratic National Convention, which exposed the party machine’s bias against election hopeful Bernie Sanders. There’s some … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , , , | Leave a comment