Author Archives: managingoutcomes

About managingoutcomes

Issue and crisis management expert

When does an issue no longer merit debate

Issues by definition are contested matters on which there is genuine disagreement over facts or opinions.  So what happens if there is no legitimate counter-argument? What happens if news media attempts at ‘balance’ simply give credibility to false claims which no longer … Continue reading

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So, when DO you disclose an extortion threat

New Zealand has just experienced that nightmare scenario dreaded by crisis managers everywhere.  Do you announce a criminal threat against your product? Or will that simply give publicity to dangerous people? The New Zealand Government held a press conference to … Continue reading

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How the media fan the flames of crisis

The media are increasingly moving from reporting the news to helping create it, and when a corporate crisis is involved the impact can be devastating. Take the case of American company Lumber Liquidators, whose shares plunged more than 25% in … Continue reading

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Hepatitis scare shows how crises don’t need facts

When five cases of Hepatitis ‘A’ in Australia were “linked” to eating frozen berries from China, it started a chain of events which reinforce that facts are not necessarily needed to generate a crisis. Despite no tests showing the berries … Continue reading

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Separating manufactured outrage from real issues

Social media has proved a powerful tool for raising legitimate issues onto the public agenda. But it has also facilitated a flood of confected issues and manufactured outrage. Identifying the difference between the two is now an emerging challenge for issue … Continue reading

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Celebrities blur fact and fiction in issue management

The State of New York has officially banned the controversial practice of “fracking” to exploit deep deposits of shale gas.  However, is it a triumph for objective science or for the power of celebrity? In a case which has implications … Continue reading

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Cybersecurity takes centre stage as a crisis risk

2014 was a landmark year for cybersecurity, which saw a real change in reputational risk for corporations and other organisations.  It also reinforced once and for all that hackers and data breaches are never “just an IT problem” The year began with … Continue reading

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