Author Archives: managingoutcomes

About managingoutcomes

Issue and crisis management expert

Killing things damages reputation? Who knew

Cecil the Lion must now be the most famous big cat in the world. And the American dentist who killed him in the name of ‘sport’ has rightly been widely condemned. Yet amidst all the  media frenzy is an underlying … Continue reading

Posted in Issue Management, Reputation risk | Tagged , , , , , | Leave a comment

Shadowy groups contaminate legitimate issue debate

Coalitions and alliances are a classic strategy in responding to public issues. But shadowy front organisations with little or no legitimacy have no real place in effective issue management. So when a little-known American organisation intervened last month to oppose an … Continue reading

Posted in Issue Management | Tagged , , , , , , | Leave a comment

Maybe apologising is not always the right answer

Public relations convention suggests you should always apologise in a crisis.  But has the rise of social media helped blur the issue of when an apology really is the right answer? With apologies these days done so often – and regularly done so badly … Continue reading

Posted in Issue Management | Tagged , , , | Leave a comment

Royal death false alarm: Lessons for crisis management

Yes, it was highly embarrassing when a tweet from the BBC falsely reported that the Queen had died. And yes, it will probably be a permanent blot on the reputation of the unfortunate reporter who made the blunder. At one … Continue reading

Posted in Crisis Prevention, Reputation risk | Tagged , , , , | Leave a comment

Reputation risk and the cyber-enemy within

At a time when organisations worry about cyber-security threats from hackers, criminals, competitors and foreign governments, many fail to properly recognise the operational and reputational risk from insider security breaches. This was highlighted last month when a disgruntled 26-year-old IT … Continue reading

Posted in Reputation risk | Tagged , , , , , , , | Leave a comment

Ben Affleck and a lesson in issue management

It’s one of the oldest questions in issue management. Do we respond to the issue, or will taking action simply “give it oxygen” Sometimes this question is merely an excuse not to get involved when you should. But Ben Affleck has … Continue reading

Posted in Issue Management, Reputation risk | Tagged , , , , , , | Leave a comment

What happens when your issue spokesperson “goes rogue”

Using a respected third party to help communicate an issue is as old as issue management itself. But it can always go very wrong, as the Australian Government has just discovered. Presumably the Federal Government thought it “seemed like a good … Continue reading

Posted in Issue Advertising, Issue Management | Tagged , , , , , , | Leave a comment