Author Archives: managingoutcomes

About managingoutcomes

Issue and crisis management expert

Do ‘reputation campaigns’ actually improve reputation?

No-one loves the banks. And their generally poor reputation is pretty much universal. But is the glossy reputation campaign just launched by the Bankers Association the right answer? And is the slogan “We’re making banking better for Australia” believable? Many … Continue reading

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Why Government cyber crises matter

Cyber crises are hardly unusual. But when government computer systems fail, the social, political and financial impacts are wider than ever. That’s a lesson the Australian Government has learned over recent months with a litany of IT problems which have … Continue reading

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Lessons from a food recall health crisis

Sometimes the company at the center of a crisis follows the conventional textbook response, yet external forces drive the situation completely out of control. Two years ago this month, Australia was gripped by a food contamination panic which triggered political … Continue reading

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No more ‘Sergeant Schultz’ for top executives in a crisis

How long can top executives credibly claim ignorance of malpractice happening on their watch? The bumbling Sergeant Schultz on Hogans’ Heroes became famous for his catchphrase “I see nothing, Nothing-g-g”. The joke of course was that he DID see what … Continue reading

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How WikiLeaks revealed a ‘secret’ issue management plan

It’s not often the world gets to see inside a confidential issue management plan. But when that happens, it sometimes exposes a strategy which probably sounded great at the Board table, but maybe didn’t look so great on the front … Continue reading

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Should you blame a crisis on a rogue employee or the system?

Blaming a rogue employee or system failure is a pretty popular crisis strategy. But one of the most notorious cases of blaming a rogue employee for a crisis has just been turned on its head, with a court deciding the management system rather … Continue reading

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Why crisis preparedness is a great investment

Any time someone questions how to justify the expense of crisis preparedness and executive training, just remember the dire financial impact of a real crisis. Last month’s accident at Dreamworld was a terrible tragedy for the families of the four … Continue reading

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