Category Archives: Crisis management

Hey banks. No reputation campaigns . . . Please

Financial Institutions across Australia are enduring their worst reputational crisis for a generation, and there is every likelihood it will get a lot worse before it starts to improve. But now is absolutely not the time to launch some hopeful … Continue reading

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Crisis? What crisis? Why recognition is critical

Every organisation should know when it’s facing a crisis. Sadly, it just ain’t so, and that can be a major problem. With the football World Cup about to begin, consider the notorious case of former FIFA President Sepp Blatter. When football’s … Continue reading

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No, Adele. Denial and obfuscation is not PR 101

Public relations and communications professionals are pretty familiar with critics who like to paint what they do as inherently dishonest. Such negativity is hardly new, and maybe it goes with the territory. But the current focus on fake news seems to … Continue reading

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When a crisis strikes, the buck stops where?

In the wake of any crisis the hunt for someone to blame is nearly always successful.  Sometimes the buck stops right at the top, but does it really help to dump the CEO? Just days after the Australian Banking Royal Commission exposed … Continue reading

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How not to manage infrastructure crisis risk

The best crisis management is taking planned steps to prevent a crisis from happening in the first place. But that important principle sometimes seems to take a back seat when it comes to a crisis risk involving costly, vulnerable infrastructure. … Continue reading

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Lessons from the Great KFC Chicken Crisis

When your whole business depends on just one key product, you’d think there would be a bulletproof contingency plan for when that product runs out. But that clearly wasn’t the case for KFC when a “new and improved” distribution system … Continue reading

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Are you ready for your ‘natural’ crises?

Companies which are not properly prepared to manage a crisis sometimes say “We are small and not likely to have a crisis” or “There are so many possible crises you can’t plan for everything.” Such excuses are dangerously wrong and can … Continue reading

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