Category Archives: Crisis management

TikTok: Has time run out for big newspaper ads in a crisis?

Facing a reputational crisis about online security and alleged international surveillance, Chinese-owned TikTok recently placed full-page ads in Australian newspapers, pleading not to become a “political football.” But outside the media bubble, did anybody pay attention? Or was it just an … Continue reading

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What lawyers truly think about communicators in a crisis

Pretty much every crisis manager has a horror story about when they crashed up against a wall of legal objections affecting what to say and what to do. The question is, how real is this functional tug-of-war, or is it just a … Continue reading

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How COVID-19 has changed crisis management

The coronavirus pandemic has been a crisis for countries and companies around the world. While COVID-19 will eventually die down, it has helped drive important changes to our understanding of crises and how they are managed. Apart from obvious developments – … Continue reading

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Beware the perils of product crises sans frontières

Can a company effectively manage a product crisis with different responses in different countries? That’s the question raised by the latest case of a multinational organisation dealing with a product crisis one way at home and another way abroad. In … Continue reading

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Cruise industry coronavirus crisis management fail

One of the basic principles of good crisis management is to prepare for the most obvious crisis risks. But the global cruise ship industry seems to have failed miserably. A headline in the New York Times said it all: “Passengers … Continue reading

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Why hold a crisis exercise then ignore the lessons?

What’s the point of holding a national pandemic crisis exercise and then largely ignoring the lessons? That’s the question asked by the New York Times following the slow American response to the coronavirus crisis. Less than a year ago the … Continue reading

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A dam site better off. How to pre-empt a crisis

Crisis management isn’t just about what to do when everything goes bad. It’s also about taking planned, positive action to prevent a crisis happening in the first place. Proactivity and transparency are key, as was shown recently when engineers confirmed … Continue reading

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8 ways to tell an issue from a crisis

It’s a major mistake to treat issue and crisis as interchangeable terms. And it’s time managers stopped “inflating” every other issue into a supposed crisis just in order to attract executive attention and maybe spring some extra budget. Certainly, issues … Continue reading

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Where the buck stops. Lessons from the Westpac crisis.

Looking back over 2019 there is an increasing expectation that CEOs should personally take the blame for a corporate crisis and resign. But the Westpac money-laundering crisis last month showed a distinct reluctance to accept that the buck stops in the … Continue reading

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Is CEO behaviour your reputation weak link?

Two weeks ago the Board of McDonald’s had the embarrassing task of sacking their CEO for a consensual but inappropriate relationship with a female employee. The Board said Steve Easterbrook had “demonstrated poor judgement” and the former CEO himself told … Continue reading

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