Category Archives: Crisis management

How ‘Introduced Crises’ threaten brand reputation

It’s a fact that about three quarters of all organisational crisis are not sudden unexpected events but follow red flag warnings which could have, and should have, been identified in advance. But there is an emerging class of events I … Continue reading

Posted in Crisis management, Crisis Prevention, Reputation risk | Tagged , , , , | Leave a comment

Is changing name an effective crisis strategy?

A single photograph has triggered a flurry of discussion about the value of changing name to respond to a crisis. The recent picture was of a new aircraft in Ryanair livery with the designation showing as Boeing 737 8200 instead of … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , , , , | Leave a comment

Not crisis prepared? What’s your excuse?

It’s one of the most perplexing questions in issue and crisis management. If executives are well aware of the devastating impact of a crisis, why don’t they assign resources to get properly crisis prepared? Despite a continuing torrent of case … Continue reading

Posted in Crisis management, Crisis Prevention | Tagged , | Leave a comment

No Boeing. An “abundance of caution” is not good enough

In the wake of a major disaster, words matter. And for Boeing to say it grounded the troubled 737 Max8 aircraft in “an abundance of caution” was a particularly unhelpful choice of words. Within just five months, two of the … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , , , | Leave a comment

Crisis Management lessons from the air-crash investigation model

When your organisation is recovering after a crisis or a damaging public issue, it’s very tempting to look for an excuse not to review what just happened, especially if management was at fault. It’s a pretty human response, but unwillingness … Continue reading

Posted in Crisis management | Tagged , , , , | Leave a comment

Was it OK to help Facebook smear its critics?

The world has just watched Facebook plunge into yet another reputational crisis – this time denying and then admitting it hired a PR company to smear its critics. But was the campaign itself fundamentally flawed? According to a New York … Continue reading

Posted in Crisis management, Issue Management, Reputation risk | Tagged , , , | Leave a comment

Disgruntled is not just a pig that’s lost its voice

The disgruntled employee wreaking revenge on a company may seem like a movie plot or a clickbait cliché. But one Australian fast food outlet learned recently it can be a very real threat to brand and reputation. A former worker at … Continue reading

Posted in Crisis management, Reputation risk | Tagged , , | Leave a comment