Category Archives: Crisis management

Is “IT glitch” becoming the new “dog ate my homework”?

Organisations are constantly looking for ways to justify their latest issue or crisis.  And “IT glitch” seems to be emerging as the new all-purpose excuse. But it’s becoming so over-used and so unconvincing that it must soon be relegated to … Continue reading

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Crisis lessons from a lead contamination scare

A high profile product safety scare in Australia has some important lessons in terms of crisis communication and standing firm in the face of risk allegations. On 10 July the Queensland Building and Construction Commission (QBCC) issued a surprise report claiming … Continue reading

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Are crises really inevitable?

Just about everyone has heard the assertion: It’s not a question of IF you will have a crisis, only a question of WHEN. That might sound like a clever maxim, much loved by consultants and commentators. But is it necessarily true? And … Continue reading

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How safe is your online information?

Cybercriminals and hackers get most of the attention. Think no further than the WannaCry and Petya viruses. But private information is equally at risk when trusted organisations carelessly mishandle sensitive data, jeopardising reputations and confidentiality. Just last month it was … Continue reading

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Bean counters are vital for crisis prevention

Why are accountants and other money managers not always included as core players in crisis planning and preparedness? Why are they sometimes seen simply as tactical contributors, maybe concerned more with business continuity and system recovery? The reality is that their … Continue reading

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Crisis or disaster? IT has helped blur the language

It’s time business stopped misusing the word disaster, and the IT industry needs to take a good share of the blame. Most recently, an April post on the Hewlett Packard Insights blog, declared: “In general, anything that significantly impairs day to … Continue reading

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Don’t be misled by United’s crisis survival

It could be very easy to draw the wrong lessons from the United Airlines “customer re-accommodation” crisis. United will survive the forced removal of a law-abiding passenger being dragged off their plane and, within a very short time, the “scream … Continue reading

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