Category Archives: Issue Management

Unprecedented is a poor excuse for unprepared

Organisations which get caught out being obviously unprepared to deal with an issue or a crisis find it all too easy to claim the situation was “unprecedented.” But it’s a poor excuse and not very convincing. When Domino’s Australia decided to … Continue reading

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How a casino got dragged into a divisive social issue

Organisations sometimes find themselves unwittingly caught up in controversy they had no part in. But the reputational damage can still be just as great, especially if they don’t act quickly and firmly. Case in point is this month’s screening of … Continue reading

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Whistleblowers and the risk to reputation

Whistleblowers are a well-recognised possibility in most organisations. But how the organisation responds to a whistleblower can help determine whether the problem raised becomes a reputational crisis. Take the recent case of CEO Jes Staley of Barclay’s Bank who provoked … Continue reading

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Celebrity or scientist: Who do you believe?

Some celebrities are famous for having kooky ideas – think no further than Gwyneth Paltrow. But when these ideas potentially threaten the health of thousands of citizens, it can be a real challenge for issue managers and risk communicators. Television … Continue reading

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Should CEOs get personally involved in hot social issues 

Is it helpful for high profile CEOs to personally align themselves with controversial issues which have no direct link to their business? It’s a question which has just been thrown back into the public arena by an Australian Federal Cabinet … Continue reading

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Are companies becoming newly bold on public issues?

Companies need to think hard before they voluntarily link their name or brand to a controversial issue. Whether it’s advertising on Australia Day or at the Super Bowl, or some other public stance, every decision has consequences, and it simply … Continue reading

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Why some activists break the law – and how to respond

It’s no secret that some activist organisations believe they occasionally need to break the law in support of their “just cause.” And that’s a well acknowledged challenge for issue managers and senior executives trying to navigate their way through responding … Continue reading

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