Category Archives: Issue Management

TikTok: Has time run out for big newspaper ads in a crisis?

Facing a reputational crisis about online security and alleged international surveillance, Chinese-owned TikTok recently placed full-page ads in Australian newspapers, pleading not to become a “political football.” But outside the media bubble, did anybody pay attention? Or was it just an … Continue reading

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What to do when an “introduced crisis” threatens your brand

What should a business do or say when it gets dragged into a high-profile reputational crisis which is not of its own making? That question must have confronted the management of fast-food chain Wendy’s when an unarmed African-American man was … Continue reading

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Beware the perils of product crises sans frontières

Can a company effectively manage a product crisis with different responses in different countries? That’s the question raised by the latest case of a multinational organisation dealing with a product crisis one way at home and another way abroad. In … Continue reading

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It’s not just stupidity. It may be Untelligence.

Issue managers and communication professionals have to deal with them every day. People who seem to genuinely believe ideas about science and technology that are simply wrong. And social media helps spread these false beliefs at electron speed to potentially … Continue reading

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When is it OK to shut down debate on controversial issues?

The coronavirus just may have had one positive effect. The world-wide race to develop an effective vaccine to slow the global pandemic seems to have temporarily overshadowed the influence of anti-vaccine activists. Though it has to be said that prominent … Continue reading

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Bushfire crisis shows the persuasive power of big numbers

There’s an old journalist maxim that Names Make News. But when it comes to media coverage of important public issues, it’s equally true that Numbers Make News. During the Australian bushfire crisis it was widely reported that fire had killed over … Continue reading

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What should keep executives awake at night?

KPMG recently released their annual list of what Australian executives say keeps them up at night. But if it is intended to be a list of real-life crisis risks it falls far short. Executives should be kept awake at night by … Continue reading

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8 ways to tell an issue from a crisis

It’s a major mistake to treat issue and crisis as interchangeable terms. And it’s time managers stopped “inflating” every other issue into a supposed crisis just in order to attract executive attention and maybe spring some extra budget. Certainly, issues … Continue reading

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Separating social media outrage from real issues

The Internet lit up recently when a supposedly outraged mother posted a foul-mouthed rant arguing that childless millennials should be banned from Disneyworld. Why you may ask? Because, she said, long queues of adults without children delayed her little darling waiting … Continue reading

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Fake news is not the only threat to truth

In our so-called post-truth society, fake news is a well-recognised danger to democracy and informed public debate. But there is another less well-known risk which threatens to contaminate legitimate issue management, and that’s the rise of the ‘non-fact’. Unlike lies, … Continue reading

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