Category Archives: Reputation risk

Is “IT glitch” becoming the new “dog ate my homework”?

Organisations are constantly looking for ways to justify their latest issue or crisis.  And “IT glitch” seems to be emerging as the new all-purpose excuse. But it’s becoming so over-used and so unconvincing that it must soon be relegated to … Continue reading

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Unprecedented is a poor excuse for unprepared

Organisations which get caught out being obviously unprepared to deal with an issue or a crisis find it all too easy to claim the situation was “unprecedented.” But it’s a poor excuse and not very convincing. When Domino’s Australia decided to … Continue reading

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How a casino got dragged into a divisive social issue

Organisations sometimes find themselves unwittingly caught up in controversy they had no part in. But the reputational damage can still be just as great, especially if they don’t act quickly and firmly. Case in point is this month’s screening of … Continue reading

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Crisis lessons from a lead contamination scare

A high profile product safety scare in Australia has some important lessons in terms of crisis communication and standing firm in the face of risk allegations. On 10 July the Queensland Building and Construction Commission (QBCC) issued a surprise report claiming … Continue reading

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How safe is your online information?

Cybercriminals and hackers get most of the attention. Think no further than the WannaCry and Petya viruses. But private information is equally at risk when trusted organisations carelessly mishandle sensitive data, jeopardising reputations and confidentiality. Just last month it was … Continue reading

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Whistleblowers and the risk to reputation

Whistleblowers are a well-recognised possibility in most organisations. But how the organisation responds to a whistleblower can help determine whether the problem raised becomes a reputational crisis. Take the recent case of CEO Jes Staley of Barclay’s Bank who provoked … Continue reading

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Bean counters are vital for crisis prevention

Why are accountants and other money managers not always included as core players in crisis planning and preparedness? Why are they sometimes seen simply as tactical contributors, maybe concerned more with business continuity and system recovery? The reality is that their … Continue reading

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