Category Archives: Strategic Planning

How COVID-19 has changed crisis management

The coronavirus pandemic has been a crisis for countries and companies around the world. While COVID-19 will eventually die down, it has helped drive important changes to our understanding of crises and how they are managed. Apart from obvious developments – … Continue reading

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Why hold a crisis exercise then ignore the lessons?

What’s the point of holding a national pandemic crisis exercise and then largely ignoring the lessons? That’s the question asked by the New York Times following the slow American response to the coronavirus crisis. Less than a year ago the … Continue reading

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Coronavirus outbreak exposes lack of crisis preparedness

As the novel coronavirus spreads across the world, we are seeing more and more governments and businesses scrambling to respond to the crisis. Crises, by definition, are messy and don’t offer quick or easy solutions – that’s what makes them … Continue reading

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What should keep executives awake at night?

KPMG recently released their annual list of what Australian executives say keeps them up at night. But if it is intended to be a list of real-life crisis risks it falls far short. Executives should be kept awake at night by … Continue reading

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Joan Jett was wrong. Reputation really does matter.

Way back in 1980 American rocker Joan Jett launched her career singing: “I don’t give a damn ‘bout my reputation. You’re living in the past, it’s a new generation.” It helped her become the ‘Godmother of Punk,’ but it surely would … Continue reading

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It’s time to stop talking about spin . . . please

Talking about positive PR as “spin” is misleading and unhelpful, and it really is time we moved past this derogatory language. But a Federal minister dragged us backwards last week when he publicly called for putting a “positive spin” on homelessness. … Continue reading

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Choosing just the right words can shape issues and crises

Words really do matter – especially when it comes to issue and crisis management. The most recent example is a proposal to change the way we refer to climate change. The Guardian newspaper has just updated its style guide to … Continue reading

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No. Issue Management is not the same as Strategic Planning

If it’s your job to manage issues, you might have been asked: Isn’t issue management really just an extension of our existing strategic planning? It’s a good question, because issue management is basically a tool for analysis and planning. It’s also … Continue reading

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