Tag Archives: banks

Do ‘reputation campaigns’ actually improve reputation?

No-one loves the banks. And their generally poor reputation is pretty much universal. But is the glossy reputation campaign just launched by the Bankers Association the right answer? And is the slogan “We’re making banking better for Australia” believable? Many … Continue reading

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Abuse of financial trust destroys reputations

It’s been a pretty rough few months for the reputation of people we trust to look after money. Sadly, executive dishonesty seems to be one of those “undiscussibles” when it comes to assessing organizational risk issues. Last month JP Morgan … Continue reading

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Bank staff help breach security

One of the main elements of crisis prevention is effective systems and processes. But what happens when systems are undermined from the inside? A survey of Australian banks’ call centres found that half of their staff are prepared to help … Continue reading

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