Tag Archives: China

An issue management lesson from Lady Gaga?

Picking a fight with China can be dangerous. But singer Lady Gaga has shown how it can be done without creating fresh reputational risks for yourself, your organisation or your sponsors. When she posted pictures of herself interviewing the Dalai … Continue reading

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Hepatitis scare shows how crises don’t need facts

When five cases of Hepatitis ‘A’ in Australia were “linked” to eating frozen berries from China, it started a chain of events which reinforce that facts are not necessarily needed to generate a crisis. Despite no tests showing the berries … Continue reading

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Fonterra shows – again – how not to manage a crisis

The Fonterra botulism-in-infant-formula scandal has a long way to run, with four separate inquiries planned. But the crisis engulfing New Zealand’s largest single exporter has already exposed some dramatic examples of what not to do. When Fonterra CEO Theo Spierings … Continue reading

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Cover up claims distort product safety issue

Every issue manager knows that perception IS reality. But that seems to have been a hard-learned lesson for New Zealand dairy giant Fonterra. When minute traces of an agricultural chemical were found in its milk powder the company stressed that … Continue reading

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