Tag Archives: crisis communication

Crisis lessons from a lead contamination scare

A high profile product safety scare in Australia has some important lessons in terms of crisis communication and standing firm in the face of risk allegations. On 10 July the Queensland Building and Construction Commission (QBCC) issued a surprise report claiming … Continue reading

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How to explain illegally bulldozing an historic building

PR is sometimes cynically described as trying to put the best possible complexion on a given set of facts. Of course it’s much, much more than that. But occasionally that’s the priority when you are caught out doing something really … Continue reading

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The Australian census crisis: what can we learn?

One of the highest profile organisational crises in recent times was last week’s disastrous failure of the Australian online census. The Bureau of Statistics website failed on census night, leaving millions of angry and frustrated citizens unable to submit their census information … Continue reading

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Crisis communication should be true … but also credible

When an Australian-linked online clothing company was found selling offensive and misogynist T-shirts, social media around the world instantly lit up with a predictable storm of outrage. But the more substantial story was how it happened and how the company … Continue reading

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