Tag Archives: crisis management

Crisis Management lessons from the air-crash investigation model

When your organisation is recovering after a crisis or a damaging public issue, it’s very tempting to look for an excuse not to review what just happened, especially if management was at fault. It’s a pretty human response, but unwillingness … Continue reading

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8 crisis management mistakes to avoid

Most organisational crises are predictable and half are caused by management. So it’s logical that senior executives should play a leading role in crisis management and prevention. Yet some CEOs still don’t regard crisis management as a priority – until after … Continue reading

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How safe is your online information?

Cybercriminals and hackers get most of the attention. Think no further than the WannaCry and Petya viruses. But private information is equally at risk when trusted organisations carelessly mishandle sensitive data, jeopardising reputations and confidentiality. Just last month it was … Continue reading

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No more ‘Sergeant Schultz’ for top executives in a crisis

How long can top executives credibly claim ignorance of malpractice happening on their watch? The bumbling Sergeant Schultz on Hogans’ Heroes became famous for his catchphrase “I see nothing, Nothing-g-g”. The joke of course was that he DID see what … Continue reading

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Data security – the crisis risk elephant in the room

If you’re ever tempted to doubt the impact of a data breach, just think about the hackers who leaked emails immediately before the US Democratic National Convention, which exposed the party machine’s bias against election hopeful Bernie Sanders. There’s some … Continue reading

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Denial doesn’t make the crisis go away

Harvey Pitt, former chairman of the U.S. Securities and Exchange Commission, once warned that “one of the most difficult problems executives face during crises is confronting the fact that a crisis actually exists.” He might have been talking about the … Continue reading

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Top ten issue and crisis stories

This week saw the 100th issue of Managing Outcomes. To mark the occasion this Special Anniversary Edition blog revisits our ten most popular issue and crisis stories as judged by how often they were opened.  Superstar or scientist: who do you believe? … Continue reading

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