Tag Archives: crisis planning

How COVID-19 has changed crisis management

The coronavirus pandemic has been a crisis for countries and companies around the world. While COVID-19 will eventually die down, it has helped drive important changes to our understanding of crises and how they are managed. Apart from obvious developments – … Continue reading

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Cruise industry coronavirus crisis management fail

One of the basic principles of good crisis management is to prepare for the most obvious crisis risks. But the global cruise ship industry seems to have failed miserably. A headline in the New York Times said it all: “Passengers … Continue reading

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Why hold a crisis exercise then ignore the lessons?

What’s the point of holding a national pandemic crisis exercise and then largely ignoring the lessons? That’s the question asked by the New York Times following the slow American response to the coronavirus crisis. Less than a year ago the … Continue reading

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What should keep executives awake at night?

KPMG recently released their annual list of what Australian executives say keeps them up at night. But if it is intended to be a list of real-life crisis risks it falls far short. Executives should be kept awake at night by … Continue reading

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8 ways to tell an issue from a crisis

It’s a major mistake to treat issue and crisis as interchangeable terms. And it’s time managers stopped “inflating” every other issue into a supposed crisis just in order to attract executive attention and maybe spring some extra budget. Certainly, issues … Continue reading

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Not crisis prepared? What’s your excuse?

It’s one of the most perplexing questions in issue and crisis management. If executives are well aware of the devastating impact of a crisis, why don’t they assign resources to get properly crisis prepared? Despite a continuing torrent of case … Continue reading

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No Boeing. An “abundance of caution” is not good enough

In the wake of a major disaster, words matter. And for Boeing to say it grounded the troubled 737 Max8 aircraft in “an abundance of caution” was a particularly unhelpful choice of words. Within just five months, two of the … Continue reading

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Crisis Management lessons from the air-crash investigation model

When your organisation is recovering after a crisis or a damaging public issue, it’s very tempting to look for an excuse not to review what just happened, especially if management was at fault. It’s a pretty human response, but unwillingness … Continue reading

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It’s time CEOs started to think more about crisis

  A new study at Harvard has revealed a shocking statistic. CEOs spent just one per cent of their time working on crisis management. That’s pretty shocking considering nothing destroys reputation or market value faster than a crisis. Moreover, the Institute … Continue reading

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8 crisis management mistakes to avoid

Most organisational crises are predictable and half are caused by management. So it’s logical that senior executives should play a leading role in crisis management and prevention. Yet some CEOs still don’t regard crisis management as a priority – until after … Continue reading

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