Tag Archives: crisis prevention

Royal death false alarm: Lessons for crisis management

Posted on June 16, 2015 by managingoutcomes

Yes, it was highly embarrassing when a tweet from the BBC falsely reported that the Queen had died. And yes, it will probably be a permanent blot on the reputation of the unfortunate reporter who made the blunder. At one … Continue reading →

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Reputation risk and the cyber-enemy within

Posted on June 1, 2015 by managingoutcomes

At a time when organisations worry about cyber-security threats from hackers, criminals, competitors and foreign governments, many fail to properly recognise the operational and reputational risk from insider security breaches. This was highlighted last month when a disgruntled 26-year-old IT … Continue reading →

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Why don’t organisations take steps to prevent crises?

Posted on October 16, 2014 by managingoutcomes

Why is it that organisations which understand how a crisis can cause intense damage to reputation and value, don’t take proper steps to prevent crises from happening in the first place? This is one of the most perplexing questions in … Continue reading →

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When online competitions turn to custard

Posted on August 18, 2014 by managingoutcomes

Brand competitions can be a smart way to deliver read benefits in the market place.  But failure to properly assess the risk issues has the potential to produce a genuine reputation disaster. Jeep Australia has been left licking its wounds … Continue reading →

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Top ten issue and crisis stories

Posted on May 2, 2014 by managingoutcomes

This week saw the 100th issue of Managing Outcomes. To mark the occasion this Special Anniversary Edition blog revisits our ten most popular issue and crisis stories as judged by how often they were opened.  Superstar or scientist: who do you believe? … Continue reading →

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No. Greenwashing is never the right answer

Posted on March 17, 2014 by managingoutcomes

A new US study claims that a prolonged “green advertising” campaign by BP helped the company recover from the catastrophic Deepwater Horizon oil spill in the Gulf of Mexico.  It argues that green advertising functioned as an insurance policy against … Continue reading →

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Cruisin’ along, ignoring obvious crisis risks

Posted on February 17, 2014 by managingoutcomes

So what SHOULD a cruise line say when more than 600 passengers fall sick and the cruise is cut short by food poisoning? According to CEO Richard Fain of Royal Caribbean a good response is to say: “Most people understand … Continue reading →

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Fiery Sydney riot warning dismissed as “unrealistic”

Posted on October 14, 2011 by managingoutcomes

Crisis preparedness is not just about identifying potential risks.  It demands that concern gets turned into action. Too often the problem is not a lack of information, but a lack of imagination and initiative. This failure was highlighted last week … Continue reading →

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Identifying potential crisis risks is not so easy

Posted on July 22, 2011 by managingoutcomes

A new study involving Australian CEOs suggests that properly identifying potential crises is a lot harder than it looks. As part of an extensive research project, I interviewed Australian CEOs of 12 multinational corporations in the chemical and petrochemical industry … Continue reading →

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Dior hires crisis management experts . . . too late

Posted on March 9, 2011 by managingoutcomes

The fallout following anti-semitic remarks by Dior designer John Galliano was entirely predictable. Galliano departed with scarcely a whimper and Dior itself quickly distanced itself from his rabid views. But was the crisis itself equally predictable? And could it have … Continue reading →

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