Tag Archives: crisis response

Are crises really inevitable?

Just about everyone has heard the assertion: It’s not a question of IF you will have a crisis, only a question of WHEN. That might sound like a clever maxim, much loved by consultants and commentators. But is it necessarily true? And … Continue reading

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Don’t be misled by United’s crisis survival

It could be very easy to draw the wrong lessons from the United Airlines “customer re-accommodation” crisis. United will survive the forced removal of a law-abiding passenger being dragged off their plane and, within a very short time, the “scream … Continue reading

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No more ‘Sergeant Schultz’ for top executives in a crisis

How long can top executives credibly claim ignorance of malpractice happening on their watch? The bumbling Sergeant Schultz on Hogans’ Heroes became famous for his catchphrase “I see nothing, Nothing-g-g”. The joke of course was that he DID see what … Continue reading

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Food fault fraud and the risk to reputation

Fraudulent claims about alleged problems with food are a very real risk to reputation, and social media has made it even easier to create fakes. So how should companies respond to protect the brand? Supermarket chain Woolworths showed one effective … Continue reading

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A serious gap in crisis preparedness

So, what is the role of the Board in crisis management? New research suggests it’s not well enough understood and needs a lot more attention. And the view from the Board Room shows a worrying vulnerability around crisis preparedness and prevention. … Continue reading

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Royal death false alarm: Lessons for crisis management

Yes, it was highly embarrassing when a tweet from the BBC falsely reported that the Queen had died. And yes, it will probably be a permanent blot on the reputation of the unfortunate reporter who made the blunder. At one … Continue reading

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Ebola crisis and the blame game

Blaming the victim is an ugly strategy which is seldom smart in the wake of a crisis. The Ebola outbreak is providing endless fodder for commentators and instant experts around the world. But events in the Texas hospital where two nurses … Continue reading

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