Tag Archives: denial

Crisis? What crisis? Why recognition is critical

Every organisation should know when it’s facing a crisis. Sadly, it just ain’t so, and that can be a major problem. With the football World Cup about to begin, consider the notorious case of former FIFA President Sepp Blatter. When football’s … Continue reading

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Denial is no answer to crisis risk

Recognising a crisis risk is the first step in effective crisis management. But it’s hard when organisations remain in denial mode. Take the case of Village Road Show, the Australian-based cinema and theme park giant. Announcing a decline in profits … Continue reading

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5 reasons to stop saying “mistakes were made”

Issuing a “non-apology” during an issue or crisis can sometimes be even more damaging to reputation and recovery than no apology at all. Everyone has their pet-hate weasel words people use to avoid a genuine apology, and a current favourite seems to be … Continue reading

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Denial doesn’t make the crisis go away

Harvey Pitt, former chairman of the U.S. Securities and Exchange Commission, once warned that “one of the most difficult problems executives face during crises is confronting the fact that a crisis actually exists.” He might have been talking about the … Continue reading

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What happens when your issue strategy leaks

Your issue strategy sounds great when it is discussed around the board table. But how does it look when it appears on the front page of the newspaper? That was the question for Clubs Queensland when a strategy document didn’t so … Continue reading

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Japan’s nuclear crisis response is sadly predictable

While it is too soon to draw proper conclusions about the management response to the Japanese nuclear crisis, Jim Lukaszewski has posted a remarkable commentary under the heading “Crisis Management Always Causes a Management Crisis” As a legitimate crisis guru … Continue reading

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