Tag Archives: legal advice

Clever words are no substitute for apology and remorse

When a company’s reputation is under attack is not the time for weasel words and clever phrasing to make the situation look not quite so bad. Case in point is high-profile short-term lender Nimble, which must refund $1.5 million worth … Continue reading

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When issue management becomes war on activists

Conflict between industrial development and conservation has long been a battlefield between environmentalists, big business and big government. But the escalating ”war” against activists is a real threat to democracy and legitimate issue debate. In Australia the Government is angry that … Continue reading

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Maybe apologising is not always the right answer

Public relations convention suggests you should always apologise in a crisis.  But has the rise of social media helped blur the issue of when an apology really is the right answer? With apologies these days done so often – and regularly done so badly … Continue reading

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Ben Affleck and a lesson in issue management

It’s one of the oldest questions in issue management. Do we respond to the issue, or will taking action simply “give it oxygen” Sometimes this question is merely an excuse not to get involved when you should. But Ben Affleck has … Continue reading

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Legal advice, and when to ignore it

When a crisis strikes, the CEO’s first public statement can set the tone for everything that follows. However, top executives often feel themselves handcuffed by legal advice which may lead to false-sounding apologies, wrong decisions and unwanted outcomes. A good … Continue reading

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When advertising becomes a reputation risk

Two of Australia’s largest corporations are under fire because of their advertising. The Victorian Supreme Court recently ruled that claims by Singtel Optus about the coverage of its telephone network would have misled the ordinary or reasonable person. And supermarket chain Coles has just … Continue reading

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When should big business stop playing nice?

Community engagement is a crucial element of issue management for successful companies proposing development projects. Now a surprise legal outcome in Victoria has raised important questions about how far objectors can go without accountability.  And when a corporation can legitimately say … Continue reading

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