Tag Archives: Toyota

Don’t be misled by United’s crisis survival

It could be very easy to draw the wrong lessons from the United Airlines “customer re-accommodation” crisis. United will survive the forced removal of a law-abiding passenger being dragged off their plane and, within a very short time, the “scream … Continue reading

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Toyota was right. But who cares?

Remember the news media frenzy last year over the “unintended sudden acceleration” of Toyota vehicles? You could hardly have missed it.  But did you manage to catch the fleeting new report that it wasn’t a vehicle fault after all? Yes, … Continue reading

Posted in Issue Management | Tagged , , , , | 3 Comments