Tag Archives: Volkswagen

When a crisis strikes, the buck stops where?

In the wake of any crisis the hunt for someone to blame is nearly always successful.  Sometimes the buck stops right at the top, but does it really help to dump the CEO? Just days after the Australian Banking Royal Commission exposed … Continue reading

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Don’t be misled by United’s crisis survival

It could be very easy to draw the wrong lessons from the United Airlines “customer re-accommodation” crisis. United will survive the forced removal of a law-abiding passenger being dragged off their plane and, within a very short time, the “scream … Continue reading

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Can carmakers regain our trust?

The Volkswagen diesel emission crisis has produced the usual doomsayers who predict the company can’t possibly survive. But perhaps they are confusing whether we trust VW with whether we will buy one of their cars. Our trust in carmakers has certainly taken a … Continue reading

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