Monthly Archives: July 2013

Crisis impact doesn’t just add up, it multiplies

Posted on July 16, 2013 by managingoutcomes

You know your organization is in trouble when the news media start compiling lists of your past misdeeds. The financial and reputational impact of a crisis is well known.  Less well understood is the cumulative impact of subsequent incidents which … Continue reading →

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Carmakers recall, but some can’t seem to remember

Posted on July 1, 2013 by managingoutcomes

Motor vehicle manufacturing faults, sadly, are a pretty regular issue.  And recalls which are badly handled are a common example of how issues can become reputational crises. While Volkswagen in Australia provided the latest headlines about mishandling a recall, recent … Continue reading →

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