Category Archives: Risk Communication

Fake news is not the only threat to truth

In our so-called post-truth society, fake news is a well-recognised danger to democracy and informed public debate. But there is another less well-known risk which threatens to contaminate legitimate issue management, and that’s the rise of the ‘non-fact’. Unlike lies, … Continue reading

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10 good reasons to prioritise your risk issues

It’s not hard to think up a list of issues and problems which might potentially turn into crises. Such a list might even look impressive. But it’s useless if it isn’t linked to action. And it can only be linked to action … Continue reading

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Health data debacle and the need for trust in communication

It’s no secret that citizens don’t trust governments. Yet that lack of trust has seldom been so manifestly evident as when the Australian Government solemnly promised to safeguard the nation’s most intimate and personal health data. The public rarely get … Continue reading

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Denial is no answer to crisis risk

Recognising a crisis risk is the first step in effective crisis management. But it’s hard when organisations remain in denial mode. Take the case of Village Road Show, the Australian-based cinema and theme park giant. Announcing a decline in profits … Continue reading

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Celebrity or scientist: Who do you believe?

Some celebrities are famous for having kooky ideas – think no further than Gwyneth Paltrow. But when these ideas potentially threaten the health of thousands of citizens, it can be a real challenge for issue managers and risk communicators. Television … Continue reading

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Lessons from a food recall health crisis

Sometimes the company at the center of a crisis follows the conventional textbook response, yet external forces drive the situation completely out of control. Two years ago this month, Australia was gripped by a food contamination panic which triggered political … Continue reading

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When issue management becomes war on activists

Conflict between industrial development and conservation has long been a battlefield between environmentalists, big business and big government. But the escalating ”war” against activists is a real threat to democracy and legitimate issue debate. In Australia the Government is angry that … Continue reading

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