Monthly Archives: October 2017

Is “IT glitch” becoming the new “dog ate my homework”?

Organisations are constantly looking for ways to justify their latest issue or crisis.  And “IT glitch” seems to be emerging as the new all-purpose excuse. But it’s becoming so over-used and so unconvincing that it must soon be relegated to … Continue reading

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Why naming an issue can be half the battle

There is no doubting the importance of language in managing a high profile issue. Look no further than the current same-sex marriage postal ballot in Australia. Same-sex marriage? Gay marriage? Marriage Equality? They might all be referencing the same idea, but … Continue reading

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