Category Archives: Crisis Prevention

No more ‘Sergeant Schultz’ for top executives in a crisis

How long can top executives credibly claim ignorance of malpractice happening on their watch? The bumbling Sergeant Schultz on Hogans’ Heroes became famous for his catchphrase “I see nothing, Nothing-g-g”. The joke of course was that he DID see what … Continue reading

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Why crisis preparedness is a great investment

Any time someone questions how to justify the expense of crisis preparedness and executive training, just remember the dire financial impact of a real crisis. Last month’s accident at Dreamworld was a terrible tragedy for the families of the four … Continue reading

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Crisis Proofing: A new approach to protecting your company

Most managers want to do what’s right for their organisation. Yet some struggle with exactly what needs to be done to protect against the reputational and organisational damage threatened by a crisis or major public issue. In response to this … Continue reading

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The Australian census crisis: what can we learn?

One of the highest profile organisational crises in recent times was last week’s disastrous failure of the Australian online census. The Bureau of Statistics website failed on census night, leaving millions of angry and frustrated citizens unable to submit their census information … Continue reading

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A serious gap in crisis preparedness

So, what is the role of the Board in crisis management? New research suggests it’s not well enough understood and needs a lot more attention. And the view from the Board Room shows a worrying vulnerability around crisis preparedness and prevention. … Continue reading

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Reputation crisis? Time to stop blaming the intern

It’s no secret that social media crises can shred reputation. So why do organisations keep giving interns and junior staff the keys to drive online activity? A recent example was when the Virgin Australia corporate Twitter account sent an obscene … Continue reading

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Are you ready for the cyber risk tsunami

Cyber incidents have emerged as the fastest growing business risk in 2016, and damage to reputation is now the single greatest economic loss they cause. It’s not often that experts agree, but the cyber risk tsunami is recognised around the world as one … Continue reading

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