Category Archives: Crisis Prevention

How ‘Introduced Crises’ threaten brand reputation

It’s a fact that about three quarters of all organisational crisis are not sudden unexpected events but follow red flag warnings which could have, and should have, been identified in advance. But there is an emerging class of events I … Continue reading

Posted in Crisis management, Crisis Prevention, Reputation risk | Tagged , , , , | Leave a comment

No. Issue Management is not the same as Strategic Planning

If it’s your job to manage issues, you might have been asked: Isn’t issue management really just an extension of our existing strategic planning? It’s a good question, because issue management is basically a tool for analysis and planning. It’s also … Continue reading

Posted in Crisis Prevention, Issue Management, Reputation risk, Strategic Planning | Tagged , , , | Leave a comment

Not crisis prepared? What’s your excuse?

It’s one of the most perplexing questions in issue and crisis management. If executives are well aware of the devastating impact of a crisis, why don’t they assign resources to get properly crisis prepared? Despite a continuing torrent of case … Continue reading

Posted in Crisis management, Crisis Prevention | Tagged , | Leave a comment

Why Business Continuity is not the same as Crisis Management

Any organization which imagines that a business continuity plan makes them ‘crisis prepared’ is due for a big and costly surprise. Because business continuity is just one element of strategic crisis management, and failure to recognise this reality can leave you … Continue reading

Posted in Crisis Prevention, Reputation risk | Tagged , | Leave a comment

It’s time CEOs started to think more about crisis

  A new study at Harvard has revealed a shocking statistic. CEOs spent just one per cent of their time working on crisis management. That’s pretty shocking considering nothing destroys reputation or market value faster than a crisis. Moreover, the Institute … Continue reading

Posted in Crisis management, Crisis Prevention | Tagged , , , , , | Leave a comment

We’ve had a data breach. Let’s not tell anyone. 

It’s a basic question in the face of a data breach. Do we fix it and keep quiet? Or do we tell the world and risk the consequences. A major fuel company was recently confronted by this challenge, and their … Continue reading

Posted in Crisis management, Crisis Prevention, Reputation risk | Tagged , , , | Leave a comment

Crisis? What crisis? Why recognition is critical

Every organisation should know when it’s facing a crisis. Sadly, it just ain’t so, and that can be a major problem. With the football World Cup about to begin, consider the notorious case of former FIFA President Sepp Blatter. When football’s … Continue reading

Posted in Crisis management, Crisis Prevention, Reputation risk | Tagged , , , , , | Leave a comment