Tag Archives: reputation

No Ned, Reputational risk is not “pseudoscientific nonsense”.

Posted on February 6, 2024 by managingoutcomes

Why would anyone argue that “reputation risk is rot” or assert that “reputational crises rarely have an impact on the bottom-line”? It’s a question worth asking after the latest issue of the conservative online magazine The Critic, where regular columnist “Ned” … Continue reading →

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Why you need to encourage dissenters and doubters

Posted on October 18, 2023 by managingoutcomes

A scathing assessment of management failure at disgraced PwC exposed the company’s “whatever it takes” approach, which led to partners turning a blind eye to bad behaviour in pursuit of profit. While that judgement dominated the headlines, of special interest to … Continue reading →

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The high cost of corporate wrongdoing – and who really pays the bill?

Posted on July 17, 2023 by managingoutcomes

When companies are forced to pay out millions – or even billions – for doing the wrong thing, it briefly makes headlines then generally vanishes from view. But in the end, it’s typically shareholders and consumers who bear the cost. A … Continue reading →

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Say less, communicate more: Brevity matters when problems strike

Posted on February 15, 2023 by managingoutcomes

Knowing what to say in a crisis is never easy. While some leaders manage crises with skill and empathy, many fall into the trap of saying the wrong thing . . .  or saying too much. The first challenge is credibility. CEOs … Continue reading →

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Joan Jett was wrong. Reputation really does matter.

Posted on September 16, 2019 by managingoutcomes

Way back in 1980 American rocker Joan Jett launched her career singing: “I don’t give a damn ‘bout my reputation. You’re living in the past, it’s a new generation.” It helped her become the ‘Godmother of Punk,’ but it surely would … Continue reading →

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Hey banks. No reputation campaigns . . . Please

Posted on June 14, 2018 by managingoutcomes

Financial Institutions across Australia are enduring their worst reputational crisis for a generation, and there is every likelihood it will get a lot worse before it starts to improve. But now is absolutely not the time to launch some hopeful … Continue reading →

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What to do when sponsorship becomes brand risk

Posted on April 17, 2018 by managingoutcomes

When Australian cricketers were caught out cheating in a match against South Africa it was undoubtedly a reputational crisis for the team, the game and its administrators. But it was also an important decision moment for the commercial organisations who … Continue reading →

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Could a change of name protect the reputation of Weinstein movies?

Posted on April 3, 2018 by managingoutcomes

  All of Hollywood was eagerly waiting to see who would buy and rename the scandal-plagued Weinstein Company. Now it seems there will be an auction for the assets of the bankrupt enterprise. While the Weinstein name is sure to disappear, will … Continue reading →

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Is “IT glitch” becoming the new “dog ate my homework”?

Posted on October 16, 2017 by managingoutcomes

Organisations are constantly looking for ways to justify their latest issue or crisis.  And “IT glitch” seems to be emerging as the new all-purpose excuse. But it’s becoming so over-used and so unconvincing that it must soon be relegated to … Continue reading →

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How safe is your online information?

Posted on July 3, 2017 by managingoutcomes

Cybercriminals and hackers get most of the attention. Think no further than the WannaCry and Petya viruses. But private information is equally at risk when trusted organisations carelessly mishandle sensitive data, jeopardising reputations and confidentiality. Just last month it was … Continue reading →

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