Tag Archives: crisis communcation

13 worst crisis communication mistakes

It’s a sad fact that crisis management case studies are more often about what companies did wrong rather than what they did well.  And some organizations seem determined to follow what NOT to do when facing a crisis. From the … Continue reading

Posted in Crisis management | Tagged | Leave a comment

Legal advice, and when to ignore it

When a crisis strikes, the CEO’s first public statement can set the tone for everything that follows. However, top executives often feel themselves handcuffed by legal advice which may lead to false-sounding apologies, wrong decisions and unwanted outcomes. A good … Continue reading

Posted in Issue Management, Reputation risk | Tagged , , , , , , | 1 Comment

Is the CEO really the best crisis spokesperson?

What to say in a crisis and who should say it?  Those two questions can determine whether  an organization’s reputation is enhanced or irreparably damaged when things go wrong. Answering those questions also exposes four myths about crisis management. Myth … Continue reading

Posted in Crisis management | Tagged , , , , | Leave a comment

Praise for crisis communication, Japanese style

It is not common for Western PR practitioners to secure insight into Japanese domestic PR, particularly in an area as sensitive as crisis communication. While the Fukushima nuclear disaster has focused western eyes on the terrible long-term impacts of the … Continue reading

Posted in Crisis management | Tagged , , , , , | Leave a comment