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Tag Archives: crisis communcation
How best to sack the CEO after a crisis
With the operational and reputational crisis at Boeing continuing to escalate, CEO Dave Calhoun has finally announced he will step down, along with the Board chairman and the head of their passenger plane division. While Calhoun is just the latest CEO … Continue reading
Posted in Crisis management
Tagged Boeing, CEO behaviour, crisis communcation, crisis management, PwC
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13 worst crisis communication mistakes
It’s a sad fact that crisis management case studies are more often about what companies did wrong rather than what they did well. And some organizations seem determined to follow what NOT to do when facing a crisis. From the … Continue reading
Legal advice, and when to ignore it
When a crisis strikes, the CEO’s first public statement can set the tone for everything that follows. However, top executives often feel themselves handcuffed by legal advice which may lead to false-sounding apologies, wrong decisions and unwanted outcomes. A good … Continue reading
Posted in Issue Management, Reputation risk
Tagged apologizing, BP, crisis communcation, lawyers, legal advice, reputation, Walmart
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Is the CEO really the best crisis spokesperson?
What to say in a crisis and who should say it? Those two questions can determine whether an organization’s reputation is enhanced or irreparably damaged when things go wrong. Answering those questions also exposes four myths about crisis management. Myth … Continue reading
Posted in Crisis management
Tagged CEO, crisis communcation, crisis preparedness, crisis spokesperson, one voice
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Praise for crisis communication, Japanese style
It is not common for Western PR practitioners to secure insight into Japanese domestic PR, particularly in an area as sensitive as crisis communication. While the Fukushima nuclear disaster has focused western eyes on the terrible long-term impacts of the … Continue reading
Posted in Crisis management
Tagged crisis communcation, crisis management, Fukushma, Japan, nuclear disaster, spokesperson
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