Tag Archives: reputational crisis

Crisis lessons from the Adidas-Kanye debacle

Posted on January 24, 2024 by managingoutcomes

New revelations – variously described as shocking, jaw-dropping and bombshell – brutally expose how a company ignored long-standing warning signs in pursuit of profit, leading to a costly financial and reputational crisis. Although it’s more than 12 months since Adidas parted … Continue reading →

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Movie Director shows how NOT to respond to a reputational crisis

Posted on January 20, 2022 by managingoutcomes

Movie Director Joss Whedon has given what must be the most ill-judged interview during a reputational crisis since Prince Andrew’s notorious television disaster. Whedon was responding to allegations of misconduct on the sets of productions including Buffy the Vampire Slayer and … Continue reading →

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How a CEO apology satisfied no-one and ignored the real issue

Posted on November 3, 2021 by managingoutcomes

Can you apologise for what you said about a highly emotive controversy and still defend what caused the controversy in the first place? That’s the question for Netflix CEO Ted Sarandos after his company aired a show by comedian Dave … Continue reading →

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Is AstraZeneca the Britney Spears of COVID vaccines?

Posted on July 15, 2021 by managingoutcomes

AstraZeneca in Australia has the same problem as Britney Spears in the United States – too little voice and too many other people making decisions to determine their future. Britney only very recently finally spoke out publicly against an oppressive conservatorship … Continue reading →

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Rio Tinto needs more than Gorilla glue to repair its reputation.

Posted on April 15, 2021 by managingoutcomes

One of the challenges of issue management is the perception by some critics that it might be more about looking good rather than doing good. That’s certainly the test facing Rio Tinto attempting to piece together its reputation, shattered by the … Continue reading →

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Eddie Maguire stumbled badly, but it was an organisational failure.

Posted on February 10, 2021 by managingoutcomes

When a reputation crisis strikes it’s usually pretty easy to identify a scapegoat.  And it’s never easier than when the chosen fall guy has a history of high-profile gaffes and stumbles. But finding someone to blame can simply mask deeper … Continue reading →

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CEO activism and lessons from the “MyPillow Guy”

Posted on February 2, 2021 by managingoutcomes

In countries around the world there is an increasing expectation that CEOs should take a stand on political and social issues. That brands should align themselves with consumer concerns. But it’s a controversial step, and not without risk. Consider the case … Continue reading →

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Another self-inflicted crisis. The Streisand effect strikes again.

Posted on April 17, 2019 by managingoutcomes

Why do supposedly smart lawyers sometimes let their clients do dumb stuff? Or alternatively, why do some celebrities create a self-inflicted reputational crisis where it didn’t need to exist? Case in point is US Congressman Devin Nunes, who has just sued Twitter … Continue reading →

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